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Orders

For any questions regarding your orders please contact us using the form below, and we will get back as quickly as possible

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Returns / cancellations

 

We want all our customers to be satisfied with the quality of our goods and service. If you are dissatisfied with our service or goods for any reason, please contact customer services on 01803 324811. Goods to be returned must be in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Ace Office Furniture. Proof of return delivery will remain with the buyer. The buyer has 14 days from receipt of the final item of their order to inform Ace Office Furniture of any wish to cancel or return non-faulty goods. We reserve the right to charge for incomplete returns, orders placed in error or not wanted, at a minimum rate of £30.

Goods will be accepted back for credit only with the express permission of Ace Office Furniture. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back in to stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, Ace Office Furniture will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Ace Office Furniture for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described.

Any claim by you which is based on any defect in the quality or condition of the goods or their failure to correspond with the specification shall be notified to us within 5 days from the date of delivery. Ace Office Furniture shall be entitled to replace the goods (or the part in question) free of charge or refund to you the price of the goods (or a proportionate part of the goods) You have 14 days to request goods to be cancelled (from date of order) or returned (from date of receipt) Goods may only be returned if they are unused, unassembled, in their original packaging and in a resaleable condition. Ace Office Furniture reserves the right to charge a handling fee for items cancelled or returned when orders were placed in error or not wanted. This will be deducted from any refund given. Any damage to the Goods will be deducted from any refund given in addition to the handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions within 14 days of receipt of the goods.

Please use the form below to inform us of your wish to return or cancel and order.

 

 

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Complaints

 

At Ace Office Furniture we’re serious about customer satisfaction. That’s why we do everything possible to ensure our customers are 100% happy with their orders. However, we realise that every now and then, a problem may arise. In rare cases like this, we aim to provide a resolution that satisfies all, and we make every effort to ensure that the issue never arises again.

This means that if you have a complaint about our goods or services, you shouldn’t hesitate to get in touch. You can contact on 01803 324811, or by email by filling in the form below. Simply direct your message to our customer services team and specify the nature of your complaint. You can also enter your order number if your comments relate to an order you have placed. However you get in touch, we will respond directly to discuss the situation and see how it can best be resolved.

As well as enabling us to remedy any problems with your order as quickly and effectively as possible, your comments will help us to improve our services for our customers in the future. We appreciate all feedback and see it as a valuable tool that allows us to hone our offering.

So, if you’re not completely happy with the goods or services you have received from Ace Office Furniture, simply let us know and we will endeavour to fix the problem as promptly as possible. We want all our customers to have a positive experience when they purchase products from us, so you can rest assured that we will take your case seriously and take swift action to address any concerns you have.

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